Privacy Policy
Last Updated 23rd February 2006 1 INTRODUCTION1.1 Library Information Services Limited ("FundsLibrary") is committed to preserving the privacy of all visitors to www.fundslibrary.co.uk ("Website") and to protecting any personal information that you may provide to us. In particular, we believe it is important for you to know how we treat information about you that we may receive from the Website and how we carry out data processing practices through the use of the Internet and any other electronic communications networks. Please read the following privacy policy to understand how we use and protect the information that you provide to us or how we may use and protect it in the future.
1.2 By registering for any services on this Website or by providing any information to us, you consent to the collection, use and transfer of your information under the terms of this policy.
2 INFORMATION THAT WE COLLECT FROM YOU
2.1 We will need to collect personal information from you in order for you to register as a subscriber and gain access to the Website. We do this through the use of online forms and every time you email us or provide us with your details in other ways (i.e. over the telephone, by fax, by mail etc.). The information collected from you may include but is not limited to:
(a) your name, address, landline or mobile telephone numbers, fax number and e-mail address;
(b) company name and contact details;
(c) your FSA number;
(d) payment information such as credit or debit card information, should you choose to subscribe to any chargeable services.
2.2 FundsLibrary may :
(a) Monitor your use of the website and capture data as to which areas and types of data you access, and pass this information (including your personal information) to the relevant fund management group to permit customer support. Important Note: This data will never be passed to any third party other than the actual fund management group who owns the data you have accessed;
(b) require the selection of a user ID and password for the use of some of its services or activities;
(c) offer you the opportunity to receive email updates and announcements concerning our services. Personal information you have provided to us may be used to facilitate those communications;
(d) collect information about you from e-mails, letters, telephone calls, customer satisfaction forms or from any other communications you send to or have with us;
(e) collect additional information automatically about your visit to our Website;
2.3 FundsLibrary encourages visitors to its Website to contact us with questions and comments. Email addresses and other information in relation to persons doing so may also be collected in order to facilitate our responses to those inquiries.
2.4 You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to provide you with the services you have requested.
3 USE OF INFORMATION COLLECTED
3.1 By using the website you consent to us using your personal information for the purposes described below.
3.2 When other personal information, such as your name and e-mail address, is collected from you with your consent (for example, through the use of on-line forms or via e-mail etc.) we generally let you know at the time of collection how we will use that personal information. We may also use the personal information you provide or which we collect via this Website for the purposes of
(a) transferring information to fund management groups to permit customer support including monitoring of your use of the Website and providing data as to which areas and types of data you access; Important Note: This data will never be passed to any third party other than the actual fund management group who owns the data you have accessed.
(b) providing any goods or services that you have requested from us (including registering for our Document Online or Data Online service).
(c) billing you and contacting you where necessary concerning any subscriptions to chargeable services;
(d) responding to your inquiries or to process your requests in relation to your information;
(e) providing and personalising our services generally;
(f) administering records of our subscription services;
(g) carrying out market research campaigns;
(h) maintaining information as a reference tool or general resource;
(i) making the Website easier for you to use and providing you with access to all parts of the Website; and
(j) helping you to quickly find services and information on the Website;
(k) where necessary, crime prevention and prosecution of offenders; and
3.3 In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the Website or our services Further we might use you information to contact you to let you know about other products and services:
(a) which we offer and which may be of interest to you;
(b) which are offered by other companies within the group of companies affiliated to FundsLibrary; or
(c) which are offered jointly with or on behalf of other organisations.]
3.4 If you change your mind about being contacted in the future, please let us know.
4 USE OF COOKIES
4.1 Cookies are small amounts of information which we may store on your computer to enable our server to collect certain information from your web browser. Cookies in themselves do not identify the individual user, just the computer used. Cookies and other similar technology make it easier for you to log on to and use the Website during future visits. It also allows us to monitor Website traffic, to identify you when you visit this Website, to personalise the content of the Website for you and to enable you to both carry out transactions and have access to information about your account. Cookies themselves only record which areas of the Website have been visited by the Computer in question, and for how long. Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track your online activity once you leave our Website. Cookies are read only by the server that placed them, and are unable to execute any code or virus. With most Internet browsers, you can erase cookies from your computer hard drive, block all cookies or receive a warning before a cookie is stored. If you want to know how to do this please look at the help menu on your web browser. However, please note that switching off cookies will mean that you may not be able to use certain features on our Website. Find out more about the use of cookies and on how to switch off cookies on www.cookiecentral.com or www.aboutcookies.org
4.2 We do not use cookies, instead we use sessions which do not require us to store any cookies or information on your machine
5 DISCLOSURES
5.1 The information you provide to us will be held on our server in the United Kingdom and may be accessed by or given to our staff and to third parties including our group companies and business partners (such as our web agency, suppliers of the financial data) and government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf, who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support and other services on our behalf.
5.2 If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
5.3 Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.
5.4 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
6 OTHER WEBSITES
6.1 Our Website may contain links to other Websites which are outside our control and are not covered by this Privacy Policy. If you access other Websites using the links provided, the operators of these Websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
7 DATA RETENTION, SECURITY OF INFORMATION COLLECTED, INTERNET BASED TRANSFERS AND DISCLAIMER
7.1 We will retain your information for a reasonable period or as long as the law requires. In accordance with the UK's Data Protection Act 1998, we employ strict physical, electronic, and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line.
7.2 Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. Therefore by browsing this Website and communicating electronically with us, you acknowledge and agree to our processing of personal information in this way.
7.3 Whereas FundsLibrary employs reasonable measures to protect against viruses and other harmful components, the nature of the internet is such that it is impossible to ensure that your access to the Website will be uninterrupted or error-free, or that this Website, its servers or emails which may be sent by us are free of viruses or other harmful components.
7.4 We cannot be responsible for non-compliance with any local advertising or other laws in relation to this Website or its contents.
8 ACCESSING AND UPDATING
8.1 Under the Data Protection Act 1998, you are entitled to see the personal information we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to correct or update the personal information that you have provided to us of if you choose to opt out of any communications that you may have initially agreed to receive, please contact us by e-mail on help@fundslibrary.co.uk or by using the contact details provided at the Contact Us page. We are entitled by law to charge a small administrative fee to meet our costs in providing you with details of the information we hold about you and we may require proof of your identity before we supply the information to you.
9 CONTACTING US
9.1 If you have any comments, queries or requests relating to our use of your personal information or any questions about this privacy policy, please contact us. We welcome your questions and any suggestions you may have about our privacy policy.
10 CHANGES TO THIS POLICY
10.1 FundsLibrary reserves the right to revise or supplement this Privacy Policy from time to time. You should bookmark and periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy and so you are aware of what information we collect, how we use it and under what circumstances we disclose it. You can determine when this Privacy Policy was last revised by checking the "Last Updated" legend at the top of the Policy.
Copyright © 2006 Library Information Services Limited. All rights reserved.